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The consumerization of IT: pendulum or wrecking ball?

posted Oct 5, 2011, 5:03 PM by Jeremy Cote   [ updated Oct 5, 2011, 5:03 PM ]
(excerpt from

The proliferation of consumer technology on campuses has created new challenges for IT departments. Will the pendulum swing back toward centralized IT, or is consumerization knocking down the old ways forever?

Smartphones, affordable software, cloud computing, crowdsourcing, social media.... The burgeoning consumer-tech market is creating new challenges for higher education IT departments. As increased expectations of mobility and connectivity have students and faculty looking to consumer technology to meet their academic needs, IT must revamp operations and infrastructure to meet the demand, while keeping security risks and budgets in check.

Is the new consumer IT model here to stay? While some IT administrators hope that the pendulum will eventually swing back to centralized, institutionally controlled IT, experts warn that the drive toward consumerization will fundamentally change IT operations for good. CTspoke with Sheri Stahler, associate vice president for computer services atTemple University (PA); Ronald Danielson, vice provost for information services and CIO at Santa Clara University (CA); and Carol Smith, CIO ofDePauw University (IN), to find out how their institutions are tackling the trend. [click to keep reading]