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Texas BBQ chain uses Google Apps to collaborate

posted Oct 7, 2011, 9:54 AM by Jeremy Cote   [ updated Jul 4, 2012, 5:12 PM ]
(excerpt from

Google Apps offers many tools for collaboration, but for small to midsize businesses (and probably a lot of other businesses) the allure starts with email.

That was very much the case for Bone Daddy's House of Smoke, a barbeque chain based in Addison, Tex., that operates four restaurants with a fifth due to open in December. IT Director Doug Wittrup said he had previously been managing email with a makeshift arrangement that included a hosted installation of Microsoft Exchange for executives and simple POP3 email accounts for their assistants. "Whenever we had a message that had to go out to everybody, it was tough to see who got it and when they got it," he said.

Many of Bone Daddy's 600 employees such as waiters and waitresses had no access to the company's online communications, Wittrup said. "Collaboration in our world should come from everybody, but the problem was everybody was not connected. So the question was, how do I cost-effectively bring everyone into the fold?" [click to keep reading]